Letter to Stakeholders
Dear Stakeholders,
We are pleased to present PRIME’s sixth Sustainability Report for FY2025, which highlights our continued efforts to embed sustainability into our business strategy and operations. PRIME remains committed to creating long-term stakeholder value by ensuring our sustainability priorities remain relevant and aligned with our strategic objectives.
In line with this commitment, we undertook a structured refresh of PRIME’s material ESG topics this year to ensure a continued prioritisation of material topics most salient to our sector and stakeholders. This in turn enables us to ensure our decision-making and long-term strategic objectives remain relevant and impactful.
We continue to sharpen our focus on energy performance as part of an ongoing effort to improve operational outcomes across the portfolio. During the year, we strengthened energy performance and management across our assets, contributing to a reduction in Scope 1 and 2 emissions by more than 28% from our baseline year. This progress was supported by energy efficiency initiatives and the continued expansion of energy-focused building certifications. An example of our success in energy management is Tower 909, where targeted mechanical and infrastructure upgrades have driven a substantial 12% reduction in energy use and a 10% decrease in Scope 2 emissions compared to the previous year. This initiative underscores our commitment to enhancing operational efficiency and sustainability at the asset level, delivering tangible benefits for tenants and the environment.
Providing safe, healthy and sustainable spaces remains a core priority for PRIME and is integral to how we manage the portfolio for long-term value. We continue to invest in high-quality building performance and operational excellence, supported by independent third-party certifications that provide assurance of environmental, health and operational standards. In FY2025, we advanced these efforts, including 92% of portfolio with more than two sustainability-related certifications and 100% of our properties with WELL Health-Safety Ratings, underscoring our focus on people-centric, well-managed workplaces.
Guided by our Community and Tenant Engagement Policy, we cultivate inclusive, connected environments that enhance tenant experience and strengthen the relevance of our assets within their local contexts. We place strong emphasis on maintaining active and meaningful engagement with our tenants to better understand their needs and expectations. Through structured feedback mechanisms, including the annual Kingsley survey, we track tenant satisfaction and experience, benchmark our performance and identify areas for continuous improvement. This year, our portfolio’s Overall Satisfaction score reached 4.55 and exceeded the Kingsley Index average, demonstrating a year-on-year increase, while the number of targeted tenant engagement programmes increased by 29% compared to FY2024.
As we move forward, PRIME will continue to advance its sustainability agenda while reinforcing a disciplined, value-driven approach to portfolio management. We are grateful for the trust placed in us by our stakeholders and remain committed to working collaboratively to support resilient and responsible outcomes over the long-term.
Mr Richard Peter Bren
Chairman, on behalf of the Board